Sales Return Policy

POLICY SUMMARY

All sales are final and subject to the Terms And Conditions Of Sale on the Pool Corp universal Credit/Business Application And Agreement; however Pool Corp and/or its subsidiary and affiliate entities (hereinafter collectively "POOL"), may in its sole discretion accept goods for return subject to POOL's pre-approval and pre-authorization and provided the criteria requirements below are met at the time of the return. This is a service provided to our customers to promote goodwill, and is at the sole discretion of POOL.

ELIGIBILITY

The following criteria/requirements must be met in order for a return to be completed.

  • All goods must be returned within 30 days of the sales transaction and are subject to pre-approval and pre-authorization, at POOL's sole discretion. POOL grants no rights to returns, all sales are final; however POOL may, in its sole discretion agree to a return, which must be pre-authorized and pre-approved by POOL.
  • Freight is non-refundable.
  • Goods must be new, unused, and contain all original packaging and accessories. All items are subject to a restocking fee, to be determined at POOL's sole discretion at the time of the return. 
  • All returns must have a matching sales invoice.
  • Pre-approved and pre-authorized  returns may be made in person to the POOL location from which the goods were purchased; via pre-arranged and pre-approved pick-up by an authorized POOL company vehicle; or returned via pre-authorized and pre-approved return with freight pre-paid  and the return authorization number(s) must appears on all cartons. 
  • Special orders (e.g., Made-to measure covers, liners, handrails) cannot be returned.
  • Other restrictions may apply, and are subject to change at POOL's sole discretion.

Warranty Returns

  1. ALL GOODS ARE SOLD BY POOL AS IS WHERE IS WITH NO WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO NO WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
  2. WHILE GOODS MAY NOT BE RETURNED TO POOL FOR WARRANTY CLAIMS, POOL, SOLELY AS A CUSTOMER SERVICE AND SOLELY AT POOL'S DISCRETION, MAY ASSIST A CUSTOMER WITH THE FACILITATION OF HAVING A MANUFACTURER CONSIDER A MANUFACTURER'S WARRANTY CLAIM FROM POOL'S CUSTOMER.